Yes — we offer free economy shipping within the U.S. on orders of $35 and over.

We process orders within 2–5 business days. Once shipped, economy delivery typically takes 2–5 business days, and express takes approx. 1–2 business days. We ship from New Jersey. Please refer to the checkout page for the exact timing frames.

Yes. International shipping rates and options are shown at checkout. Please allow up to 5 business days for handling. Note that any import duties or taxes are the responsibility of the buyer and are not included in the shipping fee.

Due to the consumable nature of our products, we generally do not accept returns on used items. Unused items may be returned within 30 days of delivery — please email returns@desk-gems.com for a return authorization number. Refunds are issued to the original payment method, minus shipping costs.

No, shipping fees are non-refundable.

Yes, as long as the order has not yet been fulfilled. If it has already shipped, our standard return policy applies.

You earn 5 points for every dollar spent (calculated after discounts, before shipping and taxes). Points can be redeemed for discount coupons: 500 points for $5 off, 1,000 for $11 off, 2,000 for $23 off, or 4,000 for $50 off. You earn points automatically on every order — no account needed to earn, but you do need a Desk Gems account to redeem.

Yes — you get 100 points for creating an account and 200 points on your birthday (make sure to add it at least 30 days in advance). We also run special bonus earning opportunities from time to time.

Yes. Share your referral link and your friend gets 12% off their first order. Once they make a purchase, you get a $5 discount coupon. Referral links can be found on your order confirmation page or in the rewards panel if you have an account.

You can reach us at business@desk-gems.com, or through the contact form on our website. For rewards-related questions, email rewards@desk-gems.com.